Return Policy

Return and Refund Policy

At Zen Perfumes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 15 days of receiving their order.

To qualify for a return and full refund:

  • The perfume must be used less than 5ml
  • The product must be returned in its original packaging
  • The item should not be damaged or tampered with

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.

If approved:

  • A full refund will be issued to your original payment method
  • Refund processing time may vary depending on your bank or payment provider

Non-Returnable Conditions

Returns may not be accepted if:

  • More than 15 days have passed after delivery
  • The perfume usage exceeds 5ml
  • The product is damaged due to misuse or improper handling

Return Process

To initiate a return, please contact us through:
Zen Perfumes

Please include:

  • Your order number
  • Product name
  • Reason for return

Our support team will guide you through the return process.

Shipping Costs

Customers may be responsible for return shipping charges unless the item received was incorrect or damaged.

Contact Us

For any questions regarding returns or refunds, please visit:
Zen Perfumes

0